Description

INSTRUCTOR: Mark Serafino 

TITLE: Coach & Mentor | Sincerely Speaking LLC. 

EXPERIENCE: With a distinguished career in electrical distribution and sales leadership, Mark Serafino brings practical insight into business development, customer relationships, and team leadership.

COURSE OVERVIEW: As professionals advance into supervisory, project management, or client-facing roles, success depends on more than technical knowledge. This interactive course develops the communication skills needed to lead teams, build trust, navigate challenging conversations, and keep projects moving forward.

Participants will learn practical techniques they can immediately apply with coworkers, customers, project partners, and field teams.

Topics include:

• Building trust and setting clear expectations
• Asking better questions to uncover issues before they become problems
• Active listening that improves teamwork and reduces misunderstandings
• Navigating disagreements professionally while maintaining relationships
• Preparing for difficult conversations with employees, customers, or project partners
• Reading the room and adapting your communication style
• Delivering feedback with confidence and respect
• Influencing outcomes without relying on authority
• Communicating with authenticity and professionalism under pressure

INCLUDES: Includes certificate of completion.