BEGIN:VCALENDAR VERSION:2.0 PRODID:-//ChamberMaster//Event Calendar 2.0//EN METHOD:PUBLISH X-PUBLISHED-TTL:P1H REFRESH-INTERVAL:P1H CALSCALE:GREGORIAN BEGIN:VTIMEZONE TZID:America/Chicago BEGIN:DAYLIGHT RRULE:FREQ=YEARLY;BYMONTH=3;BYDAY=2SU DTSTART:20070101T000000 TZOFFSETFROM:-0600 TZOFFSETTO:-0500 TZNAME:Central Daylight Time END:DAYLIGHT BEGIN:STANDARD RRULE:FREQ=YEARLY;BYMONTH=11;BYDAY=1SU DTSTART:20070101T000000 TZOFFSETFROM:-0500 TZOFFSETTO:-0600 TZNAME:Central Standard Time END:STANDARD END:VTIMEZONE BEGIN:VEVENT DTSTART;TZID=America/Chicago:20270309T090000 DTEND;TZID=America/Chicago:20270309T110000 X-MICROSOFT-CDO-ALLDAYEVENT:FALSE SUMMARY:2027 Raising the Bar: Building Stronger Customer & Vendor Relationships DESCRIPTION:INSTRUCTOR: Mark Serafino TITLE: Coach & Mentor | Sincerely Speaking LLC. EXPERIENCE: With a distinguished career in electrical distribution and sales leadership\, Mark Serafino brings practical insight into business development\, customer relationships\, and team leadership.COURSE OVERVIEW: Strengthen customer and vendor relationships through clear\, confident communication. This course explores sales-focused strategies for customer conversations and relationship-centered approaches for vendor interactions. Participants will learn to ask better questions\, listen actively\, adapt their communication style\, navigate objections and disagreements\, deliver feedback professionally\, and manage difficult conversations all while protecting trust\, credibility\, and long-term business partnerships.\n\nCustomer Facing Asking better questions that differentiate from the rest of the packHow to Actively listen and process what you've heard Adapting your communication style to the customerNavigating customer objectionsPreparing for difficult conversations on service issuesThe power of silence\nCustomer Facing Navigating disagreements professionally while maintaining relationshipsPreparing for difficult conversations Reading the room and adapting your communication styleDelivering feedback with confidence and respectInfluencing outcomes without relying on authorityCommunicating with authenticity and professionalism under pressureINCLUDES: Certificate of completion. X-ALT-DESC;FMTTYPE=text/html:

INSTRUCTOR: \;Mark Serafino \;

TITLE: \;Coach &\; Mentor \;| Sincerely Speaking LLC. \;

EXPERIENCE: \;With a distinguished career in electrical distribution and sales leadership\, Mark Serafino brings practical insight into business development\, customer relationships\, and team leadership.

COURSE OVERVIEW: \;Strengthen customer and vendor relationships through clear\, confident communication. This course explores sales-focused strategies for customer conversations and relationship-centered approaches for vendor interactions. Participants will learn to ask better questions\, listen actively\, adapt their communication style\, navigate objections and disagreements\, deliver feedback professionally\, and manage difficult conversations&mdash\;all while protecting trust\, credibility\, and long-term business partnerships.

Customer Facing \;  \; \;

Customer Facing \;  \; \;

INCLUDES: \;Certificate of completion.






LOCATION:900 South Highway Drive Suite 203 Fenton MO 63026-2023 UID:e.4575.1609426 SEQUENCE:3 DTSTAMP:20260825T000132Z URL:https://members.electricalboard.org/ebmi-calendar/Details/2027-raising-the-bar-building-stronger-customer-vendor-relationships-1893763?sourceTypeId=Hub END:VEVENT END:VCALENDAR