Course Outline – The instructor will present proven strategies and techniques for penetrating accounts by rating customers (Goats and Sheep) and building a matching strategy.Developing questions intended to get the customer to share information more readily How to Win and maintain your customer’s mindshare by listening for the customer. The three parts of a relationship and how to build all of them with your customer. Who should attend – All salespersons, counter, customer service, inside, outside, product specialists and sales trainees.
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